RC365 covers six areas most businesses lump together as "IT" — we treat them as six disciplines, each monitored, documented, and owned by someone who answers the phone.
Continuous monitoring for the things antivirus alone doesn't catch — unusual logins, lateral movement, and probes that only show up if something is actually watching the network in real time.
Network and endpoint activity watched continuously, not reviewed the next business day.
Decoy systems draw out attackers before they reach anything real, flagging intent early.
Managed detection across every workstation and server, with alerts routed to a live team.
A plain-language report on what was caught, what changed, and what needs attention next.
Day-to-day upkeep of the servers, workstations, and software your team depends on — handled before it becomes a slow computer, a failed update, or a support ticket.
Operating systems and business applications kept current on a set schedule, not ad hoc.
Disk space, backup jobs, and service health tracked so failures get caught before users notice.
A current record of every device and license, so renewals and replacements aren't guesswork.
New hires get a working setup day one; departures get access cut cleanly, same day.
Migration and ongoing management of the platforms your business actually runs on, built with established partners rather than a patchwork of trial subscriptions.
A sequenced move off aging on-prem hardware with minimal disruption to daily work.
Licensing, configuration, and support for the productivity suite most teams live in.
Ongoing care for hosted and on-prem infrastructure, sized to what you actually use.
Architecture and hardening for networks that need to hold up under real traffic — not just pass a checklist, but keep working during an office move, a growth spurt, or an attack.
Wired and wireless infrastructure planned around how your team actually works.
Rules maintained and reviewed on a schedule, not set once and forgotten.
Network and equipment planning for new locations, done ahead of move-in day.
Backup and recovery that's tested on a schedule, not just scheduled to run — because a backup only counts if the restore actually works.
Local and off-site copies of critical data and systems, running on a set cadence.
Restores verified on a calendar, so the first real test isn't during an actual outage.
A documented plan for what happens to your systems and data if the worst occurs.
Remote support for the fast stuff, on-site engineers based in Concord for everything that needs hands on hardware.
A local engineer answers — not a ticket queue routed offshore.
Northern California technicians on-site for hardware, cabling, and installs.
Outages and security incidents jump the queue automatically.
We inventory your current environment — hardware, software, and security gaps — before recommending anything.
Monitoring agents and backup jobs are deployed with minimal disruption to your team's workday.
Patching, monitoring, and security operations run continuously in the background.
Monthly check-ins cover what happened, what changed, and what's next.
We standardize on established platforms rather than building one-off tooling — so support isn't dependent on any single person.