RComp365 covers everything most businesses lump together as "IT" — treated as separate disciplines, each monitored, documented, and owned by someone who answers the phone.
"Managed IT" just means the routine stuff — monitoring, patching, security, backups — is handled proactively for one flat monthly rate, instead of paying by the hour after something's already broken. After-hours emergencies and larger projects are scoped and billed separately.
Problems get caught while they're still small — not after they've already cost you a day of productivity.
Endpoint protection, email filtering, and patching work together instead of in isolation, so one gap doesn't put everything at risk.
No bouncing between vendors trying to figure out whose problem it is. If it touches your technology, we own getting it fixed — coordinating directly with vendors and third parties when that's what it takes.
Continuous monitoring for the things antivirus alone doesn't catch — unusual logins, lateral movement, and probes that only show up if something is actually watching the network in real time.
Network and endpoint activity watched continuously, not reviewed the next business day.
Decoy systems draw out attackers before they reach anything real — deployed as part of select security packages.
Managed detection across every workstation and server, with alerts routed to a live team.
Malicious messages caught before they reach an inbox someone might click on.
A plain-language report on what was caught and what changed — cadence and depth depend on your security package.
Day-to-day upkeep of the servers, workstations, and software your team depends on — handled before it becomes a slow computer, a failed update, or a support ticket.
Operating systems and business applications kept current on a set schedule, not ad hoc.
Disk space, backup jobs, and service health tracked so failures get caught before users notice.
Drive and component health tracked so a dying machine gets replaced, not discovered mid-failure.
A current record of every device and license, so renewals and replacements aren't guesswork.
New hires get a working setup day one; departures get access cut cleanly, same day.
Migration and ongoing management of the platforms your business actually runs on, built with established partners rather than a patchwork of trial subscriptions.
A sequenced move off aging on-prem hardware with minimal disruption to daily work.
Licensing, configuration, and support for the productivity suite most teams live in.
Who can sign in, from where, and with what — set deliberately, not left on defaults.
Ongoing care for hosted and on-prem infrastructure, sized to what you actually use.
Architecture and hardening for networks that need to hold up under real traffic — not just pass a checklist, but keep working during an office move, a growth spurt, or an attack.
Wired and wireless infrastructure planned around how your team actually works.
Rules maintained and reviewed on a schedule, not set once and forgotten.
Staff working outside the office connect securely, without opening the network up wide.
Network and equipment planning for new locations, done ahead of move-in day.
Backup and recovery that's tested on a schedule, not just scheduled to run — because a backup only counts if the restore actually works.
Local and/or off-site copies of critical data and systems, matched to what your environment needs.
Restores verified on a calendar, so the first real test isn't during an actual outage.
Email, OneDrive, and SharePoint data backed up separately — deletion inside Microsoft 365 isn't a backup.
A documented plan for what happens to your systems and data if the worst occurs.
Remote support for the fast stuff, on-site engineers based in Concord for everything that needs hands on hardware.
A local engineer answers — not a ticket queue routed offshore.
Northern California technicians on-site for hardware, cabling, and installs.
Nothing gets handled off the books — each request becomes a ticket with a record and an owner.
Outages and security incidents jump the queue automatically.
Not everything fits a flat monthly fee — some things are ongoing, some are one-time. Both are still handled by the same team, not handed off to a stranger.
Buying hardware isn't a one-off — it's part of the same managed relationship. We source it, deploy it, track its warranty, and flag it before it ages into a liability.
Some initiatives need a defined start, scope, and finish line — planned and billed apart from your ongoing managed services, even if you're already a client.
Before touching anything, we get a real picture of your environment — what's running, what's fragile, and what actually matters to the business.
Monitoring, security tooling, and documentation go in on a timeline that fits around your team, not the other way around.
Early weeks usually surface a few things worth fixing — we close those gaps as we find them, not months later.
From there it's ongoing — ticket by ticket, patch by patch, with a plain-language check-in on what's changed.
We standardize on established platforms rather than building one-off tooling — so support isn't dependent on any single person.